SMS Consent Policy

Last updated: April 7, 2026

How End-User Consent Is Collected

End-users (customers of local service businesses) provide consent to receive messages through one or more of the following methods:

  1. At the point of service: When a customer books an appointment or checks out, the business collects the customer's phone number and informs them they may receive a follow-up text requesting feedback. The business verbally confirms: "We may send you a text after your appointment asking for a quick review. Is that okay?"

  2. Via web/online form: When customers book through the business's online booking or intake form, a clearly labeled checkbox states: "I agree to receive a follow-up text message from [Business Name] requesting feedback after my appointment. Message and data rates may apply. Reply STOP to opt out."

    Example: Online Booking Form

    Sarah Johnson
    (555) 123-4567

    I agree to receive a follow-up text message from Joe's Cafe requesting feedback after my appointment. Message and data rates may apply. Reply STOP to opt out.

  3. Via paper intake form: For businesses that use paper forms, a consent line is included: "By signing below, I agree to receive a follow-up SMS from [Business Name] after my service. Msg & data rates may apply. Reply STOP to unsubscribe."

Platform Consent Safeguards

Our platform provides businesses with consent collection guidelines and templated language to ensure proper opt-in is obtained before any message is sent. Customers who do not opt in are not messaged. All messages include opt-out instructions (reply STOP to unsubscribe).

Message Details

  • Message frequency: Customers typically receive 1–2 messages per service interaction (an initial review request and potentially one follow-up).
  • Message content: A short, personalized text with a direct link to the business's Google review page.
  • Opt-out: Customers can reply STOP at any time to immediately opt out of all future messages. We also honor UNSUBSCRIBE, CANCEL, QUIT, and OPT OUT.
  • Message and data rates: Standard message and data rates may apply.

Contact

For questions about this policy or to opt out, contact us at: support@ratingsnavigator.com